1. Introduction

Airpockets Travel and Tours (“we,” “us,” “our”) provides travel-related services including but not limited to flight bookings, hotel reservations, car rentals, and travel packages. Our contact information is as follows:

• Email: Connect@airpockets.co
• Phone: +234 816 971 5754

2. Acceptance of terms

By using our services, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, you may not use our services.

3. Service offered

We offer various travel services including:

• Flight bookings
• Hotel reservations
• Visa assistance
• Customized travel packages

4. User Obligation

As a user, you agree to:

• Provide accurate and truthful information when making bookings.
• Adhere to the payment terms and conditions.
• Use our services for lawful purposes only.
• Refrain from using our services to harm or defraud others.

5. Booking and REservation

Booking Process

• Visit our website at Airpockets Travel and Tours to make bookings.
• Follow the on-screen instructions to complete your booking.
• Ensure all information provided is accurate.
• Refrain from using our services to harm or defraud others.

Booking Confirmation

• You will receive a confirmation email once your booking is successful.
• Check your booking details carefully and inform us immediately of any discrepancies.

6. Payment Terms

Accepted Payment Methods

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Bank Transfers

Payment Security

• We use SSL encryption to protect your payment information.
• Comply with PCI-DSS standards for secure transactions

7. Cancellation and Refund Policy

Cancellation Requests

• Submit cancellation requests via email to connect@airpockets.co or call us at +234 816 971 5754.
• Cancellations made within 24 hours of booking are eligible for a full refund.
• Cancellations made more than 30 days before the departure date will incur a 30% cancellation fee.d
• Cancellations made less than 30 days before the departure date are nonrefundable.

Refund Processing

• Non-refundable bookings are not eligible for any refun
• Refunds may take 10 business days or more to process.

8. Changes to Bookings

User-Initiated Changes

• Changes to bookings can be made by contacting our customer support.
• Fees may apply for changes depending on the service provider’s policies.

Provider-Initiated Changes

• We will inform you of any changes initiated by airlines, hotels, or other service providers and provide alternatives where possible

9. Travel Insurance

Availability

• We offer travel insurance plans to cover trip cancellations, medical emergencies, and other unforeseen events.

Purchasing Insurance

• Travel insurance can be added to your booking during the checkout process.

Filing Claims

• Contact the insurance provider directly using the information provided in your travel insurance documentation.

10. Liability and Disclaimer

Limited Liability

• We are not liable for any losses or damages arising from the use of our services, including but not limited to:
• Failures of service providers (e.g., airlines, hotels).
• Travel disruptions due to unforeseen circumstances.
• Loss of personal belongings.

Disclaimers

• We do not guarantee the accuracy of information provided by third parties.
• Our website and services are provided “as is” without warranties of any kind.

11. Force Majeura

We are not liable for any failure to perform our obligations due to events beyond our control, including but not limited to natural disasters, war, pandemics, or government actions.

12. Privacy Policy

Your use of our services is also governed by our Privacy Policy, which details how we collect, use, and protect your personal information. Please review our Privacy Policy for more information.

13. Intellectual Property

All content on our website, including text, images, logos, and software, is owned by or licensed to Airpockets Travel and Tours. Unauthorized use of our content is prohibited

14. Third Party Links and Services

Our website may contain links to third-party websites or services. We are not responsible for the content or services provided by these third parties

15. Governing Law and Jurisdiction

These Terms are governed by the laws of Lagos, Nigeria. Any disputes arising from these Terms or your use of our services will be resolved in the courts of Lagos, Nigeria

16. Amendment to Terms

We reserve the right to amend these Terms at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services constitutes acceptance of the revised Terms

17. Contact information

For any questions or concerns regarding these Terms, please contact us at: 5

• Email: Connect@airpockets.co
• Phone: +234 816 971 57